Biggest Takeaways You Don't Want To Miss:
- Know your role. When conflict erupts, are you the perpetrator or victim? And if you aren’t directly part of the conflict, help the people involved to understand their roles.
- Take a step forward. Both the victim and perpetrator need to clarify how old they feel during the conflict and take a physical step towards responsibility.
- Decide on a better future. Once apologies have been made and tensions have de-escalated, brainstorm options together. Then negotiate and work with each other until you decide how to move forward.